Contact Us

The team at Harbourtown Day/Night Surgery are qualified and personable medical professionals ready to help you with all of your medical requirements. From emergencies to general practice, our clinic aims to serve you and your family as best as we possibly can. We provide skin checks, health services for men, women, and children, and emergency services. Get in touch today to book an appointment.

All messages received from patients constitute an official record and will be documented in the relevant patient’s file. Please provide a telephone number which the practice staff can contact you on. No Health Information will be given via an email or text as it is not secure and information can be compromised. Administration staff checks incoming mail regularly and will respond to your request as soon as possible. If the message is urgent, please call us directly on 07 5500 6661. On Public Holidays, messages will only be dealt with on the next working day.

In our practice, customer satisfaction and patient experience is important to us. All patients have the right to complain if they feel the service they received did not meet their expectations.  Patients and others have opportunities to register their complaints either verbally to the Practice Manager, in writing or via our suggestion box.   The Practice Manager can be contacted directly calling our practice or email to practicemanager@harbourtownsurgery.com. 

All complaints are attempted to be resolved at a practice level. Only if a satisfactory outcome is not reached, you can direct the complaint to the Office of the Health Ombudsman by contacting 133 646 or www.oho.qld.gov.au.